Article by Janice Sperry How many times have you called a telephone customer service line and been told to wait several minutes. When you do manage to get through, you felt like your complaint wasn’t taken seriously? Disappointing customer service is not new. Now apply the same thing to the business you own or are [...]
Article by Nitu Sharma Customer Services is directly related to Tourism because Travel Industry is based on Money and without customer there is no Income. Good customer service is required at every part of tourism either it is hotel, restaurant, travel agency, flight etc. Regardless of how rude and demanding the customer can be it [...]
Most of the tasks being outsourced these days have a lot to do with customer service. While some doubt that it should be done, it is certainly one of the most outsourceable business processes, judging from the large number of call centers in existence. There are people who think outsourcing such a service must not [...]
The year 2011 will be a trend-defining year for call center services. Experts feel that this New Year will take ahead what was started in 2010. Some of the trends that started off this year will come to fruition next year. For example, this year touched upon customer service more in terms of quality than [...]
In today’s competitive environment, organizations cannot compete on product and price alone; they also must deliver an ideal service experience. With so much of competition in the product category and easy access to information about brands, products, and easy access to information about the vendor has made customer service experience a critical element of your [...]