Article by Richie Samuals CMI’s offer Marketing Research Services in fields like Secret Shopping, Mystery Shopping, Planning and Development etc. Its an integral part of any organization. When an organization gets customers service wrong, it potentially loses a customer and gains a bad reputation. People are more likely to talk about an experience that was [...]
Article by Samuel walsh Customers hate poor service and this specifically leads to shed sales, using 86% saying they have not proceeded in a package because of it. Alternatively 96% reported on account of good service, they’ve given the organizations repeat company. These email address details are in the prime percentile worldwide, we’re also an [...]
Article by Janice Sperry How many times have you called a telephone customer service line and been told to wait several minutes. When you do manage to get through, you felt like your complaint wasn’t taken seriously? Disappointing customer service is not new. Now apply the same thing to the business you own or are [...]
Article by Nitu Sharma Customer Services is directly related to Tourism because Travel Industry is based on Money and without customer there is no Income. Good customer service is required at every part of tourism either it is hotel, restaurant, travel agency, flight etc. Regardless of how rude and demanding the customer can be it [...]
Most of the tasks being outsourced these days have a lot to do with customer service. While some doubt that it should be done, it is certainly one of the most outsourceable business processes, judging from the large number of call centers in existence. There are people who think outsourcing such a service must not [...]